About

PSWRD Toronto is a unique streetwear boutique in the heart of Kensington Market located at 237A Augusta Ave. Featuring brands like Bape, Supreme, Wasted Paris, Profound Aesthetic, Rare Panther, WHOLE, Marino Infantry, Wasted Paris, Nature World, FELT, EPTM, 40s & Shorties & Many More. PSWRD Toronto prides itself in having the largest selection of Bape in Canada along with the best selection of streetwear. 

 

FAQ 

SHIPPING/ORDER CONFIRMATION

Q: I just placed my order, when will it be shipped? Will I receive tracking information?

A: Orders are shipped within 1-3 business days via Canada Post. Once your order has been processed, you will receive an email confirming your order and package tracking number.

Q: I selected In-store Pick Up, when will my order be ready?

A: In-store Pick Up orders are usually available the same or following business day if the item is in stock. An email confirmation will be sent out notifying you that your item is in stock and your order is ready for pick up at our 237A Augusta Ave Location. Orders can be picked up during regular business hours. Please ensure you bring a piece of ID Along with the confirmation email to pick up the item. 

 

Q: My order was refunded, when will I see this credit?

A: Depending on your credit card company, you should see this credit within 7 days. Please contact us if you require any more information regarding the refund.

 

Q: Are you able to declare my order below the purchase price or as a gift?

A: All orders are insured for the full purchase price. We are unable to mark orders as gifts.

Q: Will I be charged duties and tax? 

A: The customer is responsible for all applicable duties and tax charges upon delivery. 

RETURNS/EXCHANGES

Q: I just placed my order but can I modify/change my order?

A: If your order hasn’t been shipped, we can modify or change your order. Please contact us immediately via email and we will do our best to accommodate your requests.

Q: I’ve received my order but I need to return/exchange my item(s). What do I do?

A: Item(s) purchased at regular price may be exchanged within 7 days of receipt of your order. All sale price merchandise purchases are final sale. We currently do not offer returns only exchanges. 

Exchanges must be authorized by our web shop team prior to return. Items sent without a Exchange Authorization number will be refused at the customer’s expense. Shipping fees are not refundable. Please email us at pswrdtoronto@gmail.com prior to returning any items. 

To contact our web sales team please email us at pswrdtoronto@gmail.com